Track Your Package

To obtain a tracking number or view the details of your order please click on 'My Account' and login into your Ikordesign.com account. Next, click on the 'Order History' link to view your order history. Now, simply click on the 'View Order' link on the right side of the desired order box.

Shipping

• Sorry no APO/FPO, P.O. BOX or HOTEL ADDRESSES

• No International shipments.

• Sorry, currently we do not ship to Hawaii or Alaska.

• Ikordesign.com is not responsible for any shipping delays by the shipping company.

• Ikordesign.com may offer FREE SHIPPING on certain items. If a return should take place on a FREE SHIPPING item(s), the customer will be charged for the actual shipping costs, a minimum of $6.

• FREE SHIPPING items may be shipped via Airborne Express, FedEx, UPS or USPS (First Class or Priority).

• Ikordesign.com reserves the right to substitute the selected shipping carrier/method with an equivalent shipping carrier/method.

• Estimated carrier shipping time does not include our order processing time. For example: 2nd Day Air packages may take 3 days to be delivered to their destination. Please contact us by phone for special instructions or questions.

Processing Time
You can expect your order to be processed within one to two business days, provided the items are in stock and there are no problems or delays with the payment processing.

Return Policy

Customer is solely responsible for shipping back any product. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Ikordesign.com Return Procedure will be breached and Ikordesign.com will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component.

• All returns must happen within 14 days from the date of receiving the product(s). No returns/refunds after 14 days.

• CPU and memory must be returned within 7 days from the date of receipt.

• Due to manufacturer policy, all software, Retail Boxed Processors, Notebooks, and Blank Media products are not returnable.

• All items are carefully inspected and tested upon return.

• A 15% restocking fee will be applied to all returns for refund and non-defective items shipped back to Ikordesign.com Shipping charges are non refundable.

• Failed deliveries by reason of customer's absence at requested shipping address will result in a surcharge if reshipped. Failed deliveries will not qualify for a full refund.

If you believe that the product you received is defective you must first obtain a Return Merchandise Authorization (�RMA�) number before returning the product(s). This could be done by logging into our website and completing a RETURN form. After receiving your RMA number via email, pack the defective item(s) including all the original packaging and supplementing materials such as cables, manuals, and drivers. Also include a copy of the the RMA Return Request Confirmation. Customers are responsible for the shipping cost of shipping items back to us.

• Products must be returned within 14 days from the issuing date of the RMA#.

• All RMA items returned to our warehouse after 14 days from the issuing date of the RMA will be refused and shipped back at customers expense.

Ikordesign.com is NOT responsible for any packages lost or products damaged during transit by the shipping company. Damaged items are not eligible for warranty or money back guarantee. All static sensitive electronic parts should be wrapped in anti-static plastic bags and shock-resistant bubble-wrap. Some cushioning material should be present between the item and the walls of the box.

Ship all items to:

Ikordesign.com RMA#:_____

6224 Madison Ct

Morton Grove, IL, 60053

Products shipped back to Ikordesign.com without a Return Merchandise Authorization ('RMA') number will be rejected and returned back at Customer's expense. By placing an order with Ikordesign.com you indicate that you already read this return policy and agree with it.