| Terms and Conditions |
 |
|
 |
|
1. |
Acceptance of Terms & Conditions
These Terms & Conditions and notices contained herein govern your use of
the Ikordesign.com service and website. By using, visiting, or browsing the
Ikordesign.com website, you accept and agree to be bound by these Terms &
Conditions. If you do not agree to these Terms & Conditions, you should
not use the Ikordesign.com service or website.
These Terms & Conditions are an ongoing contract between you and
Ikordesign.com
and apply to your use of the Ikordesign.com service and website. These Terms &
Conditions affect your rights and you should read them carefully.
|
|
2. |
Changes to Terms & Conditions
Ikordesign.com reserves the right, from time to time, with or without notice to
you, to change these Terms of Use in our sole and absolute discretion.
This page is the most updated version of these Terms & Conditions which
can be viewed by clicking on the links that direct you to the Terms on
the Ikordesign.com website. Your use of the Ikordesign.com website or continued use of
our service after changes are made means that you agree to be bound by
such changes.
|
|
3. |
Product Pricing and Order Acceptance Policy
We reserve the right to change prices at any time. Due to possible
information misrepresentations, we may correct typographical and
printing errors related to prices at any time. Customers should be aware
that product prices can and do fluctuate due to market movements and
stock availability.
In the event a product is listed at an
incorrect price or with incorrect information due to typographical
error or error in pricing or product information received from our
suppliers, Ikordesign.com shall have the right to refuse or cancel any
orders placed for product listed at the incorrect price.
Ikordesign.com
shall have the right to refuse or cancel any such orders whether or
not the order has been confirmed and your credit card charged. If
your credit card has already been charged for the purchase and your
order is canceled, Ikordesign.com shall immediately issue a credit to
your credit card account in the amount of the charge.
Your receipt of
an electronic or other form of order confirmation does not signify our
acceptance of your order, nor does it constitute confirmation of our
offer to sell. Ikordesign.com reserves the right at any time after receipt
of your order to accept or decline your order for any reason.
|
|
4. |
Pricewatch.com
Pricewatch.com customers please
advise: If the advertised Pricewatch.com price varies from the one listed on our
website
please contact us by phone or e-mail prior to making a purchase.
At times, the final shipping charge for your order
might differ from the approximated charge listed on Pricewatch.com. In such
instances make sure to check weather the listing is for quantity purchases.
Also, though we try to stay consistent, certain zip codes carry significantly
higher shipping charges.
|
|
5. |
Product Cancellation
All purchases on Ikordesign.com, Ikordesign-inc eBay, Amazon, Pricewatch and all
our other affiliated stores are final and binding. It is strongly
recommended that all products are fully researched and examined closely
prior to purchasing.
Once an order has been submitted it may not be cancelled or modified.
Ikordesign.com
reserves the right to charge up to 20% cancellation/restocking fee on all orders that have been
processed or shipped (including refused packages and unopened merchandise).
All purchases on Laptops have a
strict non-cancellation policy. Returns on Laptops will only be approved
if confirmed as defective by a certified technician or was wrongfully
advertised.
|
|
6. |
Account Access & Identity Protection
You may not share your account with any third party or provide them your
password. Should you decide to share your account with any third party
then you take full responsibility for their actions and you will be
liable for any losses or errors that cause a financial or stock
shortfall on your account.
If you find that your account is being accessed without your consent you
are a victim of identity theft and you should notify customer service as
soon as possible as well as your local law enforcement agency.
Ikordesign.com is
not obligated to compensate members/account holders for losses of funds
due to your account being used without your specific authorization.
|
|
7. |
General Processing Information
In pursuant to Ikordesign.com terms and conditions, Ikordesign.com has the right to take
up to seven business days to process any incoming order. We will try and
dispatch paid orders within 48 hours of receipt of cleared funds into
our bank account. We cannot be held responsible for delays in the
banking system, once the funds have been sent we will process the order.
Refunds will not be given for such delays and once money has been
dispatched we will regard the order as confirmed and the sale is final.
Upon payment being received by Ikordesign.com, all sales are final. No refund
will be issued. For defective items replacement and repair, please refer
to our
section.
|
|
8. |
Shipping Policy
Ikordesign.com liability on shipment ends once the courier service takes custody
of the item that is at the point of drop off or hand over to the courier
service. If the item is lost from this point onwards, Ikordesign.com has no
responsibility (unless insurance option has been selected).
Ikordesign.com may offer FREE SHIPPING on
certain items. If a return should take place on a FREE SHIPPING item(s), the
customer will be charged for the actual shipping costs, a minimum of $5.
FREE SHIPPING offers are
only available to destinations in the continental US.
Free Shipping is not
available on packages shipping to the following; Hawaii, Alaska, Puerto
Rico, APO, Virgin Islands and Guam. An additional shipping fee will be
applied after the order is placed.
FREE SHIPPING items may be shipped via DHL Express, FedEx, UPS or USPS (First Class or Priority).
Ikordesign.com reserves the right to substitute
the selected shipping carrier/method with an equivalent shipping
carrier/method.
Estimated carrier shipping time does not include our order
processing time. For example: 2nd Day Air packages may take 3 days to
be delivered to their destination.
Failed deliveries by reason of
customer's absence at requested shipping address, or bad address, will result in a surcharge if
reshipped. Failed deliveries will not qualify for a full refund.
We reserve the right to charge a RESTOCKING FEE of
up to 15% of the price paid if delivery of an item is refused for reasons
other than shipping damage, the item is defective or that it is
'not-as-advertised'. Shipping and Handling fees will not be refunded in this
event. All restocking fees will be waived if the refused package was
approved by Ikordesign.com prior to receiving.
|
|
9. |
Limited Warranty Coverage
All our products carry a 7, 14 or 30 day in-store warranty or are
covered under Direct Manufacturer Warranty. Ikordesign.com sells
products in a variety of conditions such as New Retail Boxed, New -
Bulk, OEM, Refurbished, Used. All product pages are marked with the
condition of the product sold. It is the customers responsibility to
read the entire product page before placing the order. Manufacturer Warranty is
normally 12-60 months. All products covered under Direct Manufacturer
Warranty must be handled with the manufacturer.
The limited warranty covers the following faults described below.
DOA (Dead on Arrival) implies that the product either cannot be turned
on or be ready in use after taking out of the box. Buyer must report
this situation to Ikordesign.com within 48 hours of receipt. If the item is not
tested or examined by the buyer within the first 48 hours after the
goods are received, the DOA returned policy would not be valid.
No further exception will be considered about the time issue. The 48
hours period starts from the time recorded as 'delivered' in the courier
service's tracking system.
Ikordesign.com will replace or repair a DOA item, In the event that a
replacement or repair cannot be made due to product unavailability or
any other technical reason, Ikordesign.com will refund the buyer in full
including the original shipping charges. A repair order may take up to
14 business days starting from the day when Ikordesign.com received the
defective unit. Ikordesign.com has the right to make the final decision on
whether a replacement or a repair process should be issued under any
circumstances or situation.
Under any circumstances, Ikordesign.com reserves the final rights to approve any
DOA replacement or a warranty coverage repair. Ikordesign.com also has the right
to make the final decision on whether the issue pointed out by the buyer
is considering a defect or not. In the event that a replacement or
repair is not granted to the buyer, Ikordesign.com will send back the product
back to the buyer; In this case it is the duty of the buyer to cover
shipping costs.
The repair process by Ikordesign.com may take up to 14 business days upon item
being received from the buyer.
One Year Extended Warranty
Certain products offer a One Year
Extended Warranty, in the case of a product purchased being defective,
Ikordesign.com will exchange for a comparable replacement or the customer
will be given a store credit to purchase an alternative product from our
store. If there are no comparable products available and the customer
requests a refund we may also grant this request.
Please Note: Our one year extended
warranty pricing will vary from product to product. One Year Extended
Warranty are effective from the date that the product is purchased. Once
a One Year Extended Warranty has been purchased, it is non-refundable.
Any products purchased may be refunded if defective but no refund is
available for the Extended Warranty Service.
|
|
10. |
Ikordesign.com Return Policy
All third party products purchased from Ikordesign.com is backed first by
the product Direct Manufacturer's Warranty. Ikordesign.com 30 day limited
warranty against defects, may also apply. Ikordesign.com 30 day limited
warranty is a defective exchange policy that provides for either repair
or replacement (at our sole discretion) of merchandise that has been
confirmed as defective by either the manufacturer or Ikordesign.com.
Due to licensing and copyright laws, we do
not accept returns on software once a package has been opened. Defective
software will be exchanged for the same title only according to
Ikordesign.com limited 30 day warranty described above.
All returns must be approved by Ikordesign.com a duly completed returns form
must be completed by the buyer and emailed to Ikordesign.com for approval,
Returned items without an approval number from Ikordesign.com will not be
processed. Any shipping and handling expenses on returns without a duly
completed approval will be the responsibility of the buyer.
Products returned for exchange must be in
new condition, original packaging and include all disks, registration
cards, packing materials and other accessories and be received within 30
days of the invoice date. We reserve the right to refuse for return or
charge a restocking fee for damaged or incomplete returns. No returns
will be accepted without an RMA number issued by Ikordesign.com or when the
product manufactures or distributors return policies supersede ours.
The customer is responsible for shipping costs, related to the return of
the defective product(s). Ikordesign.com bears the cost of shipping replacement
units that are tested as 'defective' via USPS or FedEx only. Expedited
shipping (2 Day and Next Day) is also available but note that the
customer bears the cost of this type of shipping. Ikordesign.com will
bear the cost of shipping or pick ups if the product was received
physically damaged by shipping or if an incorrect item was shipped.
Upon receiving the return from the buyer, Ikordesign.com will examine and test
for the defect, If Ikordesign.com cannot reproduce the same fault indicated by
the buyer, the return will not be accepted.
All return shipments from Ikordesign.com will be via ground shipping method or
the equivalent subject to be determined by Ikordesign.com.
In the event of returning the product, buyer is fully responsible for
the product's safe return to us. Item must be received within 14 days
from the date of the RMA Approval and by insured post.
The return merchandise should include the RMA number that was issued by
Ikordesign.com, including a signed and agreed Return Policy Agreement Form. All
accessories and manuals must be included inside the package as it was
originally received by the buyer. Return merchandise should be boxed and
well packed. Any missing parts, damaged items or inappropriate
information will not be accepted. Ikordesign.com will have the right to dispose
of any unidentified return aged over 14 days without notifying the
buyer.
No replacement will be issued on those unidentified returns once it has
been disposed of. Buyer is responsible for the returns shipping cost.
The standard replacement shipping by Ikordesign.com will be ground shipping or
the equivalent subject to be determined Ikordesign.com.
Laptop Return Policy
All sales
are FINAL. No cancelled sales will be accepted.
Defective or Not-as-advertised items may be EXCHANGED if you report to
us via RMA Return Request within 14 days of receipt of the item.
If no replacement is available we will process a return and refund.
All laptops sold by Ikordesign.com are 'opened boxed' unless
specified otherwise. Laptops are non-returnable unless confirmed as
defective by a certified technician.
Manufacturer warranty
Since the Laptops purchased may be open-box and/or may be previously
sold or registered, they may, or may not include a manufacturer
warranty. Please contact the manufacturer to confirm any warranty
coverage if required.
Please read our full Return Merchandise
Request Agreement Policy by clicking on the link below.
|
|
11 |
Product Compatibility / Specification / Color Choices
Buyers are responsible for ensuring the product's compatibility with
their computer systems or electronic device.
Buyers should also be aware that the some products might not be
primarily intended for use in your country or region. Therefore, the
language specification on the device and manual might or might not fully
support the language of your choice. In the event that an English manual
is not available in the particular version that we shipped out,
Ikordesign.com
does not have any obligation to provide a copy of an English manual to
the buyer. However, we do try our best to provide a printed English
manual in most cases or send English manuals via email.
Since the products that Ikordesign.com sell might not be primarily intended for
your country or region, the product configuration and the related
accessories might not be suitable or compatible in your country or
region. Ikordesign.com will not be responsible for any incompatibility of the
product and its accessories in your region or country.
Language version, firmware version and color are shipped on a random
basis unless prior arrangement is made by the buyer. Once item is
shipped, no exchange will be granted on language version, firmware
version and color choice. It is the buyer's responsibility to ensure
that they select the correct model, color, firmware on time of order.
|
|
12. |
Ikordesign.com
Liability
Please ensure that all products are fully inspected and tested before
using. In the case of computer components these products should be
examined and installed by a certified technician.
Ikordesign.com will not be liable for any personal injury, physical injury, and
damage caused by the products that we sell.
Ikordesign.com is not
liable to customer or other party for any direct or indirect injury,
damage, lost revenue, lost profits or other consequential, reliance,
incidental or punitive damages.
For safety handling and operation on the product, please consult the
instruction manual that comes with the product or contact the
manufacturer directly. Any product recalls by the manufacturer will not
be handled through Ikordesign.com.
Buyers should contact the manufacturer directly for any related
questions or enquiries.
Ikordesign.com has no obligation to provide technical support on products we
sell, however we will try our best to answer all technical questions to
the best of our knowledge but will not be liable or responsible for
incorrect information or compatibility issues. Please contact the manufacturer for technical and product assistance.
|
|
13. |
Ikordesign.com
Payment Methods
Ikordesign.com accepts the following payment methods::
Visa
MasterCard
Discover
Money Orders.
For Purchase Orders (minimum of
$100) please download
the
IMPORTANT: All orders require that the name in which the order is placed under
exactly matches the name on the credit card used for payment and the 'Ship To'
address on the order exactly matches the address the cardholder’s credit card
statement is mailed to. Any missing or inaccurate information will delay the
processing of your order.
Please advice: Due to rising potential fraud all
orders that exceed a certain value or quantity will be required to contact us to
verify the order and the payment. We will send an e-mail if verification is
required.
|
|
|
 |
|
|
